SciGen Store Policies

Shipping and Delivery Policy

Al-Sense orders are processed for Australia and New Zealand only. Cefaly orders are processed for Australia only.

Shipping costs are included in the listed purchase price.  Please anticipate delivery within two to three working days. Tracking numbers can be supplied upon request.

Customer Service Policy

SciGen (Australia) Pty Ltd is committed to delivering the best possible customer service. We endeavour to maintain effective and efficient communication with our customers in all aspects of the order process including payment processing, order confirmation, and dispatch. In the event an order cannot be dispatched within this timeframe, full communication will be made with the customer.

Refund Policy

We want our customers to be happy at all times and request that you please choose carefully as we do not offer refunds. In the event the goods are faulty, we will happily replace the goods free of charge. Please communicate any problems by email and our customer service team will reply within one working day – please allow for the international time difference.

Privacy Policy

SciGen (Australia) Pty Ltd is devoted to keeping your most private details confidential. All information provided to us is kept strictly private and secure. SciGen (Australia) Pty Ltd is not affiliated with any other organisations therefore we do not share, swap or sell personal information. We use your private information only for the purpose of your order and shipping requirements.

Security Policy

The security policy will depend on the website/Pay Pal site used for purchasing