SciGen Store Policies

Shipping and Delivery Policy

Shipping costs are noted on the orders page.Please anticipate delivery within two to three working days.

Customer Service Policy

SciGen (Australia) Pty Ltd is committed to delivering the best possible customer service. We endeavour to maintain effective and efficient communication with our customers in all aspects of the order process including payment processing, order confirmation, and dispatch. In the event an order cannot be dispatched within this timeframe, full communication will be made with the customer.

Refund Policy

We want our customers to be happy at all times and request that you please choose carefully as we do not offer refunds. In the event the goods are faulty, we will happily replace the goods free of charge. Please communicate any problems by email and our customer service team will reply within one working day.

Security Policy

The security policy will depend on the website/Pay Pal site used for purchasing